ABOUT US
Our Story
Founded in 2008, our owner managed company’s main activity is national and international transport of passengers. Our growth and the acquired experience over the years, guarantee the quality of our services. Our fleet consists of modern, comfortable vehicles with Qualified, Polite and Punctual Drivers. We would love to take care of your transport needs and tailor a quote to your requirements.
Our Team
For more than 15 years we have been servicing the needs of travellers within Portugal and throughout Europe.
We pride ourselves on exceptional service, with safety at the core of every trip.
Carlos
Founder
Drivers
Professional Drivers
Terms & Conditions
Important information is contained below. Should you require any further infomation please reach out to us.
Any Service will only be honoured if the method of payment has been received and verified by Trax.
Any Service will only be honoured if Trax has a contact cell phone number for the passenger. On airport arrivals, a valid flight number is essential.
Any variations to the journey(s) originally booked and agreed on between Trax and the Customer may be subject to additional charges, if these changes involve extra time and/or distance being covered.
No hidden taxes, fees or extra charges will be payable upon completion of the transfer, except where additional waiting time and/or unforeseen Coach parking fees.
Our Drivers will travel by the most appropriate route for the service booked, unless requested otherwise by the Customer. Please note this may incur additional charge should cost to company increase.
You may have to pay reasonable fees for cleaning the vehicle’s interior upon return for excessive stains, dirt or spillage attributable to your use.
If you have created stains, extra dirt/sand or spilled something, please get it cleaned prior to the return of the vehicle.
It may cost you less than having to pay penalty fees for returning the van with stains, dirty and/or spillage.
It is the responsibility of the Customer to ensure the Coach has no interior damage prior to departure, any damage incurred by any group will incur costs including costs of services not being able to be performed due to the Coach being off the road after suffering such damage
Every effort will be made by Trax to ensure that vehicle(s) arrive on time and reach destinations on time too.
Trax shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur.
Trax reserves the right to substitute any vehicle or driver.
Should a vehicle not be available due to breakdown/Traffic conditions etc. Trax will seek to send a replacement in a timely manner.
Road conditions and resulting traffic challenges should be taken into consideration when deciding on the time of collection.
Customer property is carried entirely at own risk and Trax shall not be held responsible/liable for any loss/damage to such property.
Trax has the right to refuse to carry any passenger who is thought to be under the excessive influence of alcohol or drugs and whose behaviour poses a threat either to the Driver, the vehicle or any other passengers.
Without prior notice Trax reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.
With new accounts and high value bookings Trax reserves the right to implement a 100% deposit, additional cancellation and no-show fees for bookings.
For updates and more information, see the Consumer Portal: www.consumidor.pt
(under article 18 of Law no. 144/2015, of 8 September, in its current wording given by Law no. 14/2019, of 12 February)
In the event of a consumer dispute, the consumer may use the following alternative dispute resolution entity:
Travel agency: Arbitral Commission of Tourism of Portugal in www.turismodeportugal.pt. Company Registration Number with Portugal Tourism is 5717.
Transport: Lisbon Consumer Conflict Arbitration Center: www.centroarbitragemlisboa.pt
